Return Policy

Note: Please read the following return policy carefully before you place an order. You acknowledge and agree our return policy by default once purchasing at our site successfully. We have underlined or color-highlighted some important terms.
0. Return Policies In Brief
0.1. You can get refund for defective, damaged or mis-shipped items, size deviation & color mismatch problems , if we shipped the correct order we can not accept return.
0.2. You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like".
1. General Return Policies
1.1. If you wish to return any or all parts of your order, you will need to contact Customer Service and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.
1.2. Mis-shipped products: Once we have confirmed your mis-shipped item (item shipped was not item ordered), we will be responsible for item exchange. You may also return the product and get a full refund.
1.3. Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a refund.
2. Cancellation Policies
2.1. Once your order has been shipped, it can no longer be canceled.
2.2. Orders that are not paid within 72 hours will be canceled automatically by our system.
If you would like to cancel your order, please click Contact Us to proceed.
3. Returning for Replacement or Refund
Your satisfaction is of utmost importance to our team. Upon the arrival of your package, it is suggested that you check and make sure the bed sheets has been sent accordance with your order specifications. without altering, removing the tags, or washing the bed sheets.
If you are returning or exchanging bed sheets, please make sure they are in their original conditions , unwashed, unaltered, undamaged, clean, with tags intact and attached, otherwise we can not give you refund even if you sent it back.
4. Special Policies
4.1. Please note that items returned in unacceptable condition will not be processed as refunds and will be shipped back to you.
4.2. If your returns or refunds are accepted, we will send you a return address. Please do not return to our company addresses or addresses on the express' "shipping from". Our QC department will check the items you return but not main companies, authorized stores or factories. If you return to a wrong address, the item will be shipped back to you.
4.3. If you choose the "Rush Order" in our site, the Rush Order Fee will not be refunded.
4.4. Customers bear the freight of returns when returns, exchanges or refunds are accepted.
4.5. All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
5. Return Process
5.1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
Please note that returns will not be accepted without prior approval from our Customer Service.
5.2. Once our Customer Service has approved your request, we will provide you with return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days once you have received the form. Include the Product Return Form with your return. Please don't use courier agency like UPS, DHL or FedEx to return the parcel as we will not pay for the Custom fee that might caused.
5.3. Once received at our facility, your return will be processed in within 24 hours. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.


Powered By Store © 2019